Compaq Evo Thin Client T20 - North America/U.S. QuickSpecs

Overview

Compaq Evo Thin Client T20

1. Four USB Ports 2. Access Panel

At A Glance

Legacy-free platform.
Simplified IT management for the enterprise.
Lower ownership costs and increased resource efficiency for each end-user.
Microsoft Windows CE.NET, Windows NT Embedded with PXE, or Windows XP Embedded operating system (depending on model)
Rapport Device Management Software for Compaq T1010, Evo T20 and T30 Thin Clients provides centralized management.
Citrix MetaFrame delivers a comprehensive server-based solution to the enterprise by extending Windows® Terminal Server with additional client and server functionality - including support for heterogeneous computing environments, enterprise-scale management and seamless desktop integration.
Protected by Hewlett-Packard Services, including a limited three-year warranty for parts and labor — certain restrictions and exclusions apply.

Standard Features

Introduction

The Compaq Evo Thin Client T20 is a Microsoft Windows-based terminal popularly referred to as a "thin-client." A Windows-based terminal or thin client is a client device that connects over a network to a Windows NT® Server running Windows 2000 or NT Terminal Server Edition or either of those operating systems with Citrix® MetaFrame® software running atop the server OS. This combination of client and server running a thin client solution is referred to as Thin Client Server Computing. The thin client is but one part of that overall solution.

A thin client Windows-based terminal only processes keyboard input and screen output, leaving all application processing and storage to the server. HP thin client solutions can allow companies to dramatically lower the costs associated with their client/server infrastructure.

Unlike a traditional PC with high-speed processors and data storage, these terminals are optimized to act solely as "windows" to the server where users' applications and data reside. Instead of applications running on individual PCs, all applications are run from a single server, greatly simplifying the administration and support needed to run an IT department.

While some knowledge workers truly need the processing power of a PC (such as engineers, designers, or financial analysts), many workers perform task-oriented, transactional functions (such as travel agents and call center operators), in environments, which would be ideal for the Compaq Evo Thin Client T20.

Simplifying IT management for the enterprise

IT managers must face an increasingly complex world. Thin Client Server Computing actually helps simplify IT administration for the enterprise. Utilizing thin clients instead of PCs allows the IT manager to simplify their entire infrastructure. Simplified computing means lower ownership costs and increased resource efficiency of each end-user. It also means an IT manager can manage all their clients remotely, manage a small group of servers rather than thousands of PCs across hundreds of miles. Finally, simplification allows rapid device deployment in a fraction of the time, because the average thin client is set up and running in well under 10 minutes.

An efficient alternative for client computing

Companies are facing escalating administration costs for their network environments. Daily tasks like password administration, upgrading software, inoculating viruses, or simply setting up new systems take up an inordinate amount of time of already overburdened network administrators. IT managers are struggling to make their budgets, meet their cost requirements and provide quality service to their constituents. Many of them have reached the same conclusion – that the PC is a powerful and flexible tool, but this flexibility is attached to a corresponding cost. IT managers realize that many of their workers who perform repetitious and relatively standard tasks require a computing device, but do not require the power of desktop PC. When a worker needs to access a legacy database for a specification, enter sales or accounting data, or just use basic email and a browser for example, a Compaq Evo Thin Client T20 is an efficient alternative to the PC.

Provides access to legacy systems and Windows NT Servers

Companies have invested large sums of money in mainframe systems with text-based terminals that in many instances still function adequately for particular tasks. It would be unwise to not utilize systems that are still productive. However, many new applications are written for graphical environments, which older, text-based terminals cannot access. The Compaq Evo Thin Client T20 can perform as a terminal emulator, connecting directly to legacy systems, or as a Windows-based terminal for newer, graphical applications, allowing users to access both the old and the new systems.

Reduces the Lifecycle Cost of Ownership

Lowers Ownership Costs: The initial cost of the Compaq Evo Thin Client T20 is lower than that of a standard PC, which provides an immediate benefit. However, there are additional costs that are also reduced when purchasing a thin-client solution.

Lower Administrative Costs: The Compaq Evo Thin Client T20 terminals take just minutes to set up, not the hour or more setup time a standard PC takes to configure. Plus, software changes, maintenance, and upgrades are done on a central server, not on individual client PCs.

Reduced Technical Support Costs: The design of the Compaq Evo Thin Client T20 reduces the cost of maintaining these systems. For example:

The Compaq Evo Thin Client T20 has no moving parts; not even a fan. This results in fewer maintenance events and less down time.
With no hard drives, no diskette drive, and limited expandability, Compaq Evo Thin Client T20 end users cannot introduce new software or hardware into the system. This results in fewer hardware and software conflicts and configuration issues, as well as dramatically reducing the threat of viruses or data theft.
If a problem does arise, problem diagnosis is significantly simpler on a thin client terminal, compared to a standard PC, where the variables are greater.

No Client Upgrades: Each year, there are dramatic PC improvements, be it processor speeds, hard drive sizes, or bus speeds. Since the thin client terminals are only displaying applications and data, and not processing or storing data, there is no need to upgrade the client.

Reduced Theft: Unlike traditional PCs, the Compaq Evo Thin Client T20 cannot operate unless attached to a host server. Since the unit cannot be used in a typical home environment, there is little temptation for theft.

System Features

Legacy-free platform - USB is a versatile, generational technology intended to offer simple plug and play expansion for all computing devices. USB is faster than the older serial and parallel interfaces. It improves system performance by advancing and streamlining peripheral management. One of the key benefits of the USB standard is the automatic connection and installation of devices without rebooting or reconfiguring the computer. This is also called ² hot plugging.² Through USB, users can quickly and easily connect to a variety of devices and peripherals without being consumed by compatibility and driver issues. USB eliminates the wires and connectors normally found behind most PCs while simultaneously expanding the number of peripherals that can be attached to it. USB ports make it easy to connect printers, cameras, scanners, and more. With USB, the Compaq Evo Thin Client T20 offers customers yet another opportunity to work and manage their computing environment more efficiently, reducing the cost of ownership.

Access panel - The Compaq Evo Thin Client T20 offers an innovative industrial design allowing users to access a side panel for easy, end-user memory upgrades.

Remote Management for Compaq Thin Clients - Rapport Device Management Software for Compaq T1010, Evo T20 and T30 Thin Clients is an integral part of the HP Thin Client Solution. Administrators can centrally manage their thin client environment and extend the Total Cost of Ownership benefits of their thin client solution. The Compaq Evo T20 Thin Client comes bundled with a Workgroup Edition that can be upgraded to an Enterprise Seat Edition.

Service and Support

The Compaq Evo Thin Client T20 is protected under HP's generous support services.

The service and support package includes:

Limited three year parts and labor warranty
NOTE: Certain restrictions apply. Consult the HP Customer Support Center for details.
Around-the-clock support is provided by a 7 x 24 technical support hotline (in most countries).
On-line support forums are available on Prodigy, CompuServe, America Online, and the Internet.

Models
289080-001 DK401A	Processor	300 MHz
	Flash (ROM)	16 MB
	Memory (SDRAM)	32 MB
	Operating System	Windows CE.NET
	Browser	Not included
	Terminal Personalities Standard	Yes

289079-001 DK402A	Processor	300 MHz
	Flash (ROM)	32 MB
	Memory (SDRAM)	64 MB
	Operating System	Windows CE.NET
	Browser	Internet Explorer 5.5
	Terminal Personalities Standard	Yes

290804-001 DK403A	Processor	300 MHz
	Flash (ROM)	64 MB
	Memory (SDRAM)	64 MB
	Operating System	Windows NT Embedded with PXE (Pre-boot Execution Environment) support
	Browser	Not included
	Terminal Personalities Standard	Yes

305253-001 DK404A	Processor	300 MHz
	Flash (ROM)	128 MB
	Memory (SDRAM)	128 MB
	Operating System	Windows NT Embedded with PXE (Pre-boot Execution Environment) support
	Browser	Internet Explorer 5.5
	Terminal Personalities Standard	Yes

308791-001 DK405A	Processor	300 MHz
	Flash (ROM)	192 MB
	Memory (SDRAM)	256 MB
	Operating System	Windows XP Embedded
	Browser	Internet Explorer 6.0
	Terminal Personalities Standard	Yes

311334-001 DK406A	Processor	300 MHz
	Flash (ROM)	256 MB
	Memory (SDRAM)	256 MB
	Operating System	Windows XP Embedded
	Browser	Internet Explorer 6.0
	Terminal Personalities Standard	Yes

Options

Monitors	TFT1720 Flat Panel Monitor (17-inch, (Carbon/Silver) (North America)	295926-003
	TFT1720M Flat Panel Monitor (17-inch, (Carbon/Silver includes speaker, USB port, headphone) (North America)	301958-003
	TFT1520 Flat Panel Monitor (17-inch, (Carbon/Silver) (North America)	295926-003
	TFT1520M Flat Panel Monitor (17-inch, (Carbon/Silver includes speaker, USB port, headphone) (North America)	301957-003
	HP CRT Monitor v7550 (17-inch)	261611-003
	HP CRT Monitor s9500 (19-inch)	261615-003
	HP CRT Monitor s7500 (17-inch)	261606-001
	HP CRT Monitor s5500 (15-inch)	261602-001

Miscellaneous	Evo T20 Security Bracket	261688-B21; DK431A

Software	Rapport Workgroup Maintenance Upgrade – 1 year	DL627A
	Rapport Enterprise - Seat License	DG851A
	Rapport Enterprise Maintenance Upgrade – 1 year	DL628A
	Rapport Workgroup v3.xx to Workgroup v4.0 Upgrade	DG848A
	Rapport Enterprise v3.xx Seat to Enterprise v4.0 Seat Upgrade	DG850A
	Rapport Workgroup v3.xx to Enterprise v4.0 Seat Upgrade	DG849A

Technical Specifications

Processor	300-MHz GX1 processor from National Semiconductor

Standard Memory (depending on model)	16-MB Flash with 32-MB DRAM, 32-MB Flash with 64-MB DRAM, 64-MB Flash with 64-MB DRAM, 128-MB Flash with 128-MB DRAM, 192-MB Flash with 256-MB DRAM, or 256 MB Flash with 256 MB DRAM
	Standard SDRAM Memory	Integrated	Slot 1 (SODIMM)
	32 MB	32 MB*	(Empty)*
	64 MB	64 MB	(Empty)
	96 MB	96 MB	(Empty)
	128 MB	128 MB	(Empty)
	256 MB	256 MB	(Empty)
	* Evo T20 16/32 Windows CE 2.12 (238137-001) has no integrated DRAM and slot 1 occupied (32MB DRAM).

Display Support	VESA monitor support; scalable video up to 1280 x 1024, 16-bit color, up to 85 Hz refresh rate
	NOTE: Although the various values, including the maximum value settings and resolution/frequency settings, are supported by the thin client, all of the values, including the maximum values, may not be supported by the desired monitor.

Audio	Output	1/8-inch mini, full 16-bit stereo, 44-kHz sample rate
	Input	1/8-inch mini microphone

Input/Output/ Peripheral Support	Keyboard	Enhanced USB with Windows keys (104 keys) included
	Mouse	Two-button scroll USB mouse included with Windows CE.NET and XP Embedded models, two-button USB mouse included with Windows NT Embedded with PXE models
	Printer	Local and/or network printers on ICA (virtual port redirection ready)
	Video	VGA-type video output (DB-15)

Networking	TCP/IP with DNS and DHCP for easier addressing
	10/100 BaseT Fast Ethernet, twisted pair (RJ-45)
	Point-to-Point Protocol (PPP)
	Multiple master browser support on ICA
	Supports Citrix load balancing on ICA
	SNMP support allows configuration of terminal settings, reporting of terminal configuration and attached devices, traps
	DHCP support for automatic firmware upgrades and unit configuration
	Rapport Device Management Software for Compaq T1010, Evo T20 and T30 Thin Clients from HP

Communications	Four USB Ports
	Remote dial-up via external modem (CE.NET only)

Communication Protocols	Integrated Microsoft RDP 5.1 and Citrix ICA 6.2 (for local device configuration, such as printers). Terminal personalities standard on some models

Terminal Personalities Supported	Wyse WY-60, WY-50, WY-50+; IBM TN3270e, TN5250, TN3151; DEC VT420; ADDS A2; Hazeltine 1500; Tandem 6530; and SCO Console resident and other emulations supported (except 48/64 Windows NTe, 64/96 Windows NTe, 64/64 Windows NTe with PXE)

Resident Operating System (depending on model)	Microsoft Windows CE.NET, CE 2.12, Windows XP Embedded, Windows NT Embedded, or Windows NT Embedded with PXE

Server OS Compatibility/Support	Microsoft Windows NT Server 4.0, Terminal Server Edition, Microsoft Windows Embedded, Microsoft Windows 2000, Citrix MetaFrame (Thin-client/server solution, built for Microsoft Windows NT 4.0 Terminal Server), UNIX

Languages	English

Physical Characteristics (Dimensions are approximate)	H x W x D	8.38 x 3.62 x 7.68 in (213 x 92 x 195 mm)
	Shipping Weight	7.68 lb (3.5 kg)

Environmental	Temperature range on/off	32° to 104° F (0° to 40° C)/ –40° to 140° F (–40° to 60° C)
	Humidity (on/off)	20% to 80%/10% to 95% non-condensing
	Power	Worldwide auto-sensing 100-240 VAC, 47-63 Hz energy-saving automatic power-down

Regulatory Compliance	Ergonomics	German ZH1/618; EN29241-3, approved; EPA Energy Star
	Safety	UL 1950, CSA 950; TÜV-GS (EN60 950) approved
	RF Interference	FCC Class B; CE Mark; EN55022B; VCCI

Warranty	Limited, three year parts warranty via mail-in service
	Warranty Period and Coverage	The warranty period for Thin Client products is three (3) years from the date of product purchase with standard mail-in service. If Compaq determines a repair is warrantable, coverage includes the errant part and the labor required to replace the errant part. Mail-in warranty service also covers freight charges necessary to return the product. Use of warranty services or processes other than the standard Compaq mail-in warranty service may result in customer charges not covered under warranty.
	Warranty Process (United States & Canada)	If a product requires service, refer to the Compaq website at http://www.compaq.com/ (United States) or http://www.compaq.ca/ (Canada). You may also contact the Compaq Technical Support Center at 1.800.OK.COMPAQ. A technical support specialist will help diagnose the problem. If it is determined the product requires service, mail-in warranty serviceis standard. If the keyboard, mouse, or power supply are determined defective by Compaq Technical Support, a replacement part will be mailed directly to the end user.
	Mail-in Warranty Service (United States & Canada)	If an Evo thin client requires a hardware repair covered under warranty within the United States or Canada, Compaq will provide instructions for shipping the product at the end user's expense. Compaq will pay return shipping costs. Mail-in service is currently offered in the United States and Canada, but not in all countries. If mail-in warranty service becomes available in other areas and countries, it will become the standard warranty service.
	NOTE: Certain restrictions apply. Consult the HP Customer Support Center for details.

© 2003 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, and Windows NT are trademarks and/or registered trademarks of Microsoft Corporation in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

DA-10865 - U.S. - Version 17 - September 2, 2003 --- Retired on March 16, 2004