HP StorageWorks Command View EVA is a comprehensive software suite designed to simplify management of the high-performance HP StorageWorks Enterprise Virtual Array (EVA) family of array products. HP Command View EVA provides a powerfully simple storage management experience when compared to traditional storage array management. The software helps automate and aggregate storage so you have fewer steps to think about and fewer things to manage. HP Command View EVA provides systems and storage administrators simplicity without compromise and the industry's easiest approach to array management.

HP Command View EVA's intuitive user interface simplifies the expansion and shrinking of capacity (LUNs) online; you can configure LUNs and RAID groups with a few mouse clicks and you can easily add physical disks online to accommodate changing capacity needs without compromising application downtime and without a big storage administrative staff.

For visualizing the big SAN picture, reducing SAN complexity and improving overall storage efficiency take advantage of HP Storage Essentials Software for managing EVA with SAN infrastructure. HP Standard Edition SRM (Storage Resource Management) Software, now included with EVA solutions, helps midsize businesses with small to medium HP storage-based SANs affordably gain control of their SAN inventory. The HP Storage Essentials Suite assists medium to large IT enterprises with simplifying management of heterogeneous multi vendor SAN infrastructure. HP Systems Insight Manager (SIM) alone is an effective unified infrastructure management tool. When HP SIM is used in conjunction with HP Command EVA software and HP Essentials plug-ins, it becomes a comprehensive, easy-to-use platform that enables organizations to holistically control their server and storage environments from a single secure, web-based interface.

HP Command View EVA complements the EVA family, from Small-Medium-Business to enterprise class. It offers storage administrators a scaleable storage management software solution that offers agility and growth so you have the right amount of storage to meet your business and user needs. With the HP Command View EVA software suite, you can centrally manage and configure EVA from a single management console, provision storage instantly for immediate capacity use or easily create RAID groups for tiered storage applications from an available pool of capacity. You can replicate data instantly for backup on demand, secure storage volumes (LUNs) against unauthorized host access and create powerful scripts to document and automate tasks.
With HP Command View EVAPerf performance monitoring software, a member of the HP Command View EVA software suite, you can improve your quality of service (QoS) for application uptime and user satisfaction by monitoring performance levels and reducing time to resolution when incidents occur. This powerful tool allows you to observe a variety of EVA performance metrics and best of all, the software is free with the HP Command View EVA software suite.

To maintain EVA uptime, you can take advantage of HP's Web Based Enterprise Services (WEBES) and Instant Support Enterprise Edition (ISEE) software tools for hardware fault detection, analysis and notification on Integrity, ProLiant and Alpha-based servers along with the Enterprise Virtual Array. These tools are shipped with the HP Command View EVA software suite. WEBES also communicates with proactive remote services using HP ISEE and HP Solutions support for 24X7 availability service to provide around the clock remote monitoring--phone home services.

• Support for the new EVA 4400 model as well as all other EVA models
• Command View Software now supports new EVA firmware, XCS v9.0. Command View v8.0 is required to take advantage of XCS v9.0 improvements
• HP Smartstart EVA Storage Media Kit simplifies startup of your new EVA 4400, getting you up and running in just a few mouse clicks
• Command View media kits and all License To Use (LTUs) are available for electronic delivery

HP StorageWorks Command View EVA, RSM Media Kit.
NOTES:

1. The Command View Media Kit now includes RSM.
2. One media kit required per management server to manage at least 1 EVA (Base configuration)
3. You can now take advantage of E-Delivery of the Command View media kit and Licenses.The Command View EVA migration media kit is no longer offered, as the migration LTUs (HP OpenView Storage OperationsManager Migration program SKUs and HP Command View EVA migration program SKUs) have been discontinued. See migration program notes below.

License to use (LTU)
NOTES:

1. An HP Command View License-to-Use (LTU) must be purchased for each EVA controller pair. Each HP EVA must be licensed with the appropriate HP Command View LTU(s) to be in compliance with the End User License Agreement (EULA). The licensed capacity per EVA must be equal to, or greater than the total raw capacity of each EVA. HP Command View EVA may be purchased in increments of a 1TB LTU, or an HP Command View Unlimited Capacity LTU may be purchased which will support up to the maximum raw storage capacity of the EVA. If you already have HP Command View EVA 1TB LTU(s) and desire to upgrade to an Unlimited license, that option is available as an Upgrade to Unlimited LTU.
2. The Licenses listed below are non transferable from one EVA to another.
3. Licenses include 1-year 24X7 support. Installation and Startup is not included.
4. Unlimited LTUs for EVA 3000 and EVA 5000 are no longer offered. Customers can continue to purchase the 1TB and Upgrade to Unlimited Licenses.
5. All licenses are available for either E-Delivery or as regular paper licenses.
6. Licenses obtained through the Not-For-Resale (NFR) program, temporary licenses, loaner licenses, Instant-on or any other license at no charge are provided strictly for evaluation and demonstration use, and are not for use for data in place upgrades. These licenses do not include support services, may or may not include product documentation, must adhere to all terms, conditions and time limits.

EVA 4k series refers to both EVA 4000 and EVA 4100, but not the EVA 4400
EVA 6k series refers to both EVA 6000 and EVA 6100
EVA 8k series refers to both EVA 8000 and EVA 8100

HP CV EVA 3000 Upgd to Unlim Lic

HP CV EVA 3000 Upgd to Unlim E-Delivery Lic

HP CV EVA EVA4k Series 1TB LTU

HP CV EVA EVA4k Series 1TB E-Delivery LTU

HP CV EVA 4k Series Unlimited Lic

HP CV EVA 4k Series Unlimited E-Delivery LTU

HP CV EVA 4k Series Upgd to Unlim Lic

HP CV EVA 4k Series Upgd to Unlim E-Delivery LTU

HP CV EVA EVA5000 1TB LTU

HP CV EVA EVA5000 1TB E-Delivery LTU

HP CV EVA 5000 Upgd to Unlim Lic

HP CV EVA 5000 Upgd to Unlim E-Delivery Lic

HP CV EVA EVA6k Series 1TB LTU

HP CV EVA EVA6k Series 1TB E-Delivery LTU

HP CV EVA 6k Series Unlimited Lic

HP CV EVA 6k Series Unlimited E-Delivery LTU

HP CV EVA 6k Series Upgd to Unlim Lic

HP CV EVA 6k Series Upgd to Unlim E-Delivery LTU

HP CV EVA EVA8k Series 1TB LTU

HP CV EVA EVA8k Series 1TB E-Delivery LTU

Upgrade Policies
NOTES:

1. Only HP Command View Unlimited LTUs can be upgraded between HP EVA models.
2. For HP EVA's licensed with one or more HP Command View 1TB LTU's, they must first be upgraded to an Unlimited LTU prior to upgrading between EVA models. See above chart for Upgrade to Unlimited LTU part numbers.
3. HP Command View LTUs are non-transferable from one EVA to another. All HP EVA model upgrades require a new HP Command View LTU.
4. Upgrades are considered when the current EVA system is either a) being decommissioned or b) a data in place upgrade.
5. All licenses are available for either E-Delivery or as regular paper licenses.

NOTE: EVA 4k series refers to both EVA 4000 and EVA 4100, but not the EVA 4400
EVA 6k series refers to both EVA 6000 and EVA 6100
EVA 8k series refers to both EVA 8000 and EVA 8100

HP CV EVA 3k/4k Upgd to 8k Series Unlim LTU

HP CV EVA 3k/4k Upgd to 8k Series Unlim E-Delivery LTU

HP CV EVA 5k/6k Upgd to 8k Series Unlim LTU

HP CV EVA 5k/6k Upgd to 8k Series Unlim E-Delivery LTU

HP CV EVA 3000 Upgd to 4k Series Unlim Lic

HP CV EVA 3000 Upgd to 4k Series Unlim E-Delivery LTU

• Manage EVA storage simply, and respond more quickly to business requirements for additional or reconfigured storage faster and easier than traditional array approaches
• HP Command View EVA and Systems Insight Manager helps you simply manage EVA with heterogeneous networked storage devices including servers and infrastructure
• HP Command View EVA with Systems Insight Manager combined with HP Storage Essentials SRM Software combined offers you a unified SRM solution - one administrator can manage far more storage. It lets you visually monitor SAN storage topology, zones and health status of servers, storage, tape, HBA, switch and more from a single, secure web-based interface. It monitors performance for troubleshooting bottlenecks, simplifies end to end SAN troubleshooting, tracks real-time performance metrics, monitors applications and backup, integrates NAS and SAN management and provides historical trends and capacity planning-all things that you need IT Staff to do today
• Improved security allows administrators to take advantage of user defined domain groups and local groups. Command View supports two levels of access – Administrator (read/write), User (read only). In addition Command View also provides audit logging capability of user actions and events that change the system state. Administrators can now use the audit logging capability to see who did what and when.
• Fibre channel or iSCSI connectivity allows you value and choice based on your business need maximizing your existing infrastructure investment
• Multi-SAN EVA device discovery simplifies EVA administration, reduces total cost of management (TCO) by reducing the number of management servers required to manage EVA
• Helps automate and aggregate storage so you have fewer steps to think about and fewer things to manage
• Capture events and receive secure, proactive remote monitoring 24X7 with HP Instant Support Enterprise Edition (ISEE) to maintain maximum EVA uptime
• Quickly pinpoint performance bottlenecks so applications run at optimized performance and quality of service (QoS) is maintained
• Standards simplify storage management and facilitate an environment where vendors and end users can build larger more powerful networks that coexist, interoperate and work more together, saving both time and money
• Easily provision basic snapshots, snapclones, mirrorclones and create remote mirrors via an intuitive, easy-to-use GUI and powerful CLI. NOTE: In order to dramatically simplify replication management consider taking advantage of HP StorageWorks Replication Solutions Manager (RSM). HP Replication Solutions Manager integrates both local and remote replication. HP Replication Solutions Manager is included at no additional charge with the purchase of either HP Business Copy EVA, or HP Continuous Access EVA.
• Secure storage (LUNs) against unauthorized access so business data assets are safe
• Centralized view of EVA storage via a single management console simplifies administration tasks
• Simply create, document, and automate EVA commands into powerful scripts to improve IT administration efficiency for faster EVA configuration
• Centralized management of Microsoft Widows environments and HP StorageWorks EVA from a common MOM 2005 console

• Simplified array administration compared to traditional array management
  • One Command View to manage up to 16 EVA arrays
    NOTE: Best practice suggests managing up to 4 EVA arrays.
  • Automate and aggregate management tasks
  • Intuitive, easy-to-use GUI
  • Online dynamic LUN expansion
  • Online dynamic LUN shrink
  • Easily add physical disks online without application disruption
  • Configure LUNs, RAID groups with just a few mouse clicks
• Fibre Channel and iSCSI support
• Improved security model utilizing the underlying operating system security. Integrates with Windows Active Directory. Supports two levels of access Administrator (read/write), User(read only). Audit logging capability allows administrators to see who did what and when.
• Multi-SAN EVA device discovery across a maximum of 6 SAN islands
  
• EVA and heterogeneous networked SAN storage device management with Systems Insight Manager; shipped with EVA
  
• Quickly provision online storage and instantly replicate data
• Supports both enhanced asynchronous replication and synchronous replication.
• Simplified tiered storage, putting information to work in the lowest cost physical capacity environment
• Visually monitor and analyze EVA array performance metrics
• Instantly replicate data
• Proactive remote monitoring services with HP ISEE for maximum uptime
• Standards-based SMI-S 1.1 and SNIA CTP 1.1 certification
• Secure LUNs against unauthorized access (LUN Masking)
• Flexible management choice on Windows hosts
• Centralized management of Microsoft Windows environment and HP EVA through a common Microsoft Operations Manager (MOM) console
• Integrates with HP OpenView Operations, HP OpenView Service Desk, HP OpenView Reporter, HP Storage Essentials, HP OpenView, HP Storage Area Manager and HP Systems Insight Manager (Unified server and storage management)
• Support for low-cost and high-capacity Fibre Attached Technology Adapted (FATA) and high performance fibre channel disk drives

• Comprehensive command line support
  
  • Host-to-array communication bridge
  • Powerful tool to document and automate tasks
    

• HP Command View EVAPerf performance monitoring software allows you to monitor and display EVA performance metrics for replication data, host connection data, port status, host port statistics, storage controller data, physical disk data and virtual disk data. You can display performance metrics graphically in the Windows PerfMon utility, or display metrics in tabular form in a command prompt window (using EVAPerf software from the command line). You can also output the metrics in tabular data in CSV (comma-separated value) or TSV (tab-separated value) format for use with external applications, such as Excel. Check HP.com for the latest HP Command View EVAPerf software white paper and or the latest HP Command View EVAPerf software updates.

• Free HP services software, which delivers phone-home and real-time diagnosis of hardware events, from single errors or faults to multiple event correlation and complex analysis with comprehensive notification.

• Includes one year of Software Support 24 x 7 HP Care Pack Service (includes software technical support 24 x 7 and software product and documentation updates)

HP will continue to honor the following migration program LTUs, however, they are no longer available for sale.

• HP OpenView Storage Operations Manager Migration program LTUs
• HP Command View EVA migration program LTUs.

HP will help move the capacity that is registered under support so that you can take advantage of Command View EVA v8.0 and beyond. You are encouraged to get on support for the total capacity that is currently managed.

Qualified customers who purchased a HP Storage Management Appliance before September 30th 2003 will be helped appropriately.

Please see your sales rep for more details.

• A storage management software suite for heterogeneous, multivendor network storage, that monitors performance, automates tasks, simplifies procedures & processes and lowers costs for enterprise customers. Refer to Storage Essentials Enterprise Edition SRM software on HP.com for more information. http://h18006.www1.hp.com/products/storage/software/e-suite/se-index.html

• HP unified server, storage management solution, helps midsize business with limited IT staff see the big picture and gain control of their SAN infrastructure inventory for small to medium HP storage-based SANs consisting of Windows and Linux OS, HP EVA, HP MSA and HP NAS, HP EML E-series Tape, HBAs and switches, affordably enjoy the benefits of Storage Resource Management software. Refer to Storage Essentials Enterprise Edition SRM software on HP.com for more information. http://h18006.www1.hp.com/products/storage/software/std-suite/index.html

• Bundled with HP StorageWorks arrays
  
• HP's unified infrastructure management strategy foundation with the Essentials plug-ins
  
• Remote support, service tools, contracts and warranty management now integrated
  
• Hardware level management for HP ProLiant, Integrity, and HP 9000 servers; HP BladeSystems; and HP StorageWorks MSA, EVA, and XP storage arrays
  
• Control of your Windows, HP-UX, Linux, and NonStop environments
  

Refer to Storage Essentials Enterprise Edition SRM software home page for more information http://h18013.www1.hp.com/products/servers/management/
hpsim/index.html

Supported with SmartStart 7.1
NOTE: SmartStart v7.2 requires SPM v4.0 C SP2

VCS 3.1 or higher recommended version
XCS 6.1or higher or XCS 9.0 for EVA 4400

VCS 3.1 or higher recommended version
XCS 6.1or higher or XCS 9.0 for EVA 4400

Minimum requirements:
Software Windows 2003 Professional or Server Edition SP3, or Windows XP Professional; Processor Pentium IV 1.6GHz processor; Memory 2 GB RAM, Runtime Java JRE 1.4.2

Memory: 2 GB minimum if HP OpenView Storage Node Manager is installed.
Free Disk Space: 820 MB for installation, plus 10 MB for each managed array

Storage Essentials- refer to Storage Essentials QuickSpecs for more details: Hardware pre-requisites:
Processor: Dual Intel XEON or AMD equivalent (32-bit OS only) 3.4 GHz or higher
Memory: minimum 4GB for smaller configurations, 6GB for larger configurations)
Disk space (150GB recommended)

1. Storage Node Manager may be installed on another management server in the environment
2. This does not support automatic failover if installed in a clustered configuration.
3. HP StorageWorks Business Copy EVA jobs should be run during a period of lower server resource utilization to ensure maximum performance of the Business Copy jobs.
   

1. Contact HP for current inventories.

1. This does not support automatic failover if installed in a clustered configuration.
2. Storage Management Appliance II requires a 1-GB memory upgrade (HP part number: 201694-B21; includes two 512-MB DIMMs).
3. 3. For optional installation of OpenView Storage Node Manager on a separate management server other than the EVA device manager
   Management server: supported OSs:
   Microsoft Windows Server 2003 (32-bit) Web Edition, Standard Edition, Enterprise Edition
   Intel processor: 1 GHz (minimum) or up to 2.4 GHz, dual-processor (recommended)
   Memory: 1 GB (minimum); 2 GB (recommended)
   Disk space: 700 MB (see system requirements in Installation Guide to optimize disk performance)
   Video resolution: 800x600
4. Refer to the Storage Essentials QuickSpecs for hardware pre-requisite details.

1. HP StorageWorks Business Copy EVA jobs should be run during a period of lower server resource utilization to ensure maximum performance of the Business Copy jobs.
2. If EVA scalability requirements are greater than 4 EVA, suggest a dedicated Windows based management server.
3. Certain applications are not permitted in this configuration for example Microsoft SQL Server and Exchange.
4. For general Enterprise Virtual Array uses, the ProLiant DL380 G4 SAN model is recommended.

For installation of complete Command View EVA with Storage Node Manager. Choice of:
NOTE: This configuration is not supported on a General-Purpose host.

• Server (dedicated management server):
  • Microsoft Windows Server 2003 Standard Edition, and Enterprise Edition (32-bit)
  • Processor: 1.26 GHz (minimum)
  • Memory: 2 GB (minimum)
  • Free Disk Space: 200 MB for installation, plus 10 MB for each managed array
  • Fibre Channel HBA: See matrix below
    NOTE: These server configurations cannot be clustered.
• HP OpenView Storage Management Appliance II or III running HP OpenView Storage Management Appliance software v2.1.
  NOTE: Storage Management Appliance II requires a 1 GB memory upgrade (HP part number: 201694-B21; includes two 512-MB DIMMs).

For optional installation of HP Storage Node Manager on a separate management server than the EVA device manager:
Management server:

• Microsoft Windows Server 2003 (32-bit) WebServer, Standard Server, Enterprise Server
• Intel processor: 1 GHz (minimum) or up to 2.4 GHz, dual-processor (recommended)
• Memory: 1 GB (minimum); 2 GB (recommended)
• Disk space: 700 MB (see system requirements in Installation Guide to optimize disk performance)
• Video resolution: 800x600

On combined management server with HP SIM:

• Processor: Dual Intel XEON or AMD equivalent (32-bit OS only) 3.4 GHz or higher (recommended)
  
• OS: Windows Server 2003, Enterprise Edition and Windows Server 2003, Datacenter Edition (32-bit only, SP1); WS2003 R2 (32-bit only) Enterprise Edition and Server Edition
  
• Memory:
  • To address beyond 4GB, need PAE (Phys Address Ext) and Windows 2000 Datacenter Windows 2003 Enterprise Edition or Windows 2003 Datacenter (SP1) (32-bit only)
  • Minimum: 6 GB (For smaller configurations monitoring 20 or fewer devices; includes 2GB requirements for combination with HP SIM)
  • Recommended: 8 GB
• Disk space: 150 GB (recommended)

NOTE:

1. Linux Management Server (CMS) is not supported on Standard Edition, but is supported on Enterprise Edition.
   
2. You cannot deploy HP Standard Edition on a separate management server from HP SIM; however, a separate management server configuration from HP SIM is supported on Enterprise Edition.

Tru64

• Tru64 5.1b

OpenVMS

• OVMS 8.2 (Integrity IA64)
• OVMS 8.2 (Alpha Servers)
• OVMS 7.3-2

HP-UX

• HP-UX 11.23PI (PA-RISC & IA64)
• HP-UX 11.23/11i v2 (IA64) Intel
• HP-UX 11.11
• HP-UX 11i v1 (PA-RISC)
• HP-UX 11.00 (PA-RISC)

Red Hat EL Advanced Server 2.1
(32-bit) - RHEL2.1 U5, 6
Red Hat EL Advanced Server 2.1
(64-bit) - RHEL2.1 U5, 6
Red Hat EL Advanced Server 3.0
(32-bit) - RHEL3.0 U3, 4 or newer
Red Hat EL Advanced Server 3.0
(64-bit) - RHEL3.0 U3, 4 or newer
Red Hat EL Advanced Server
4.0 (32/64-bit)

• HP OpenView Operations, HP OpenView Service Desk, HP OpenView Reporter

• HP StorageWorks Command View EVA media kit now includes Replication Solutions Manager (RSM).
  
• HP StorageWorks Command View EVA Software v8.0, RSM v4.0 Media Kit includes 7 CDs with on-line docs, software executables and Installation Instructions. 1 CD (Command View EVA Software, SMI-S EVA 6.0 provider and SSSU) 1 CD (docs), 1 CD (Command View EVAPerf Software v1.2) and 1 CD (System Tool CD ISEE and WEBBES), 1CD RSM v4.0 Server, 1CD RSM v4.0 Host Agents, 1CD RSM documentation.
  NOTE: Please refer to HP.com for the latest HP Command View EVAPerf software updates.

• HP StorageWorks Command View EVA Installation Guide
• HP StorageWorks Command View EVA User Guide
• HP StorageWorks Command View EVA online help
• HP StorageWorks Storage System Scripting Utility Reference
• HP StorageWorks EVA Software Compatibility Reference
• HP StorageWorks Command View EVA 8.0 release note

Use the Command View EVA v8.0 licensing if you are deploying a new EVA based SAN with at least one new EVA, or you are a direct connect Windows server configuration with at least one new EVA or adding new EVA capacity. In either case, Command View EVA is running on the Windows server to manage EVA. HP Command View EVA v8.0 software licenses are based on terabytes (TB) of raw EVA storage capacity and must be assigned on a per individual EVA basis. Capacity calculation is equal to the raw disk capacity based on binary numbers (1 TB = 1024 GB) of each managed EVA. The License-to-Use (LTUs) for HP Command View EVA is available in either 1 TB LTU increments or an Unlimited capacity use per EVA LTU based on the license product number that is purchased. The product comes with CD media, documentation; 1-year 24X7 software support is included in the license to use (LTU) for the base configuration. You are required to select either one, or multiples of 1 TB 'license products' or an Unlimited Capacity Use per EVA license based on each EVA model purchased. The single 1 TB licenses may be upgraded at any time with an Upgrade to Unlimited Capacity Use per EVA product number.

When the LTUs are ordered, you will receive a paper End User License Agreement (EULA) with the applicable capacity-based license.

NOTE: HP will continue to honor the HP OpenView SOM Migration Program, however, HP OpenView SOM Migration Program LTUs are no longer available for purchase.

HP will help move the capacity that is registered under support so that you can take advantage of Command View EVA v8.0 and beyond. You are encouraged to get on support for the total capacity that is currently managed. Qualified customers who purchased a Storage Management Appliance before September 30th 2003 will be assisted appropriately. Please see your sales rep for more details.

NOTE: HP OpenView SOM Program LTUs are no longer available. To manage increasing capacity please purchase Command View EVA LTUs.

HP will help move the capacity that is registered under support so that you can take advantage of Command View v7.0 and beyond. You are encouraged to get on support for the total capacity that is currently managed. Qualified customers who purchased a Storage Management Appliance before September 30th 2003 will be assisted appropriately. Please see your sales rep for more details.

NOTE: HP OpenView SOM Program LTUs are no longer available. To manage increasing capacity please purchases Command View EVA LTUs.
HP will help move the capacity that is registered under support so that you can take advantage of Command View v7.0 and beyond. You are encouraged to get on support for the total capacity that is currently managed. Qualified customers who purchased a Storage Management Appliance before September 30th 2003 will be assisted appropriately. Please see your sales rep for more details.

Yes, depending on the configuration. HP Standard Edition SRM and HP Command View EVA software deliver an affordable Storage Resource Management starter solution to simplify EVA and SAN infrastructure management. With a unified SRM solution, one administrator can manage far more storage. It lets you visually monitor SAN storage topology, zones and health status from a single interface. It monitors performance for troubleshooting bottlenecks, tracks real-time performance metrics and provides historical trends and capacity planning-all things that you need IT Staff to do today.

HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership.

HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired.

Why purchase an HP Care Pack service?

Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages:

• Protect your investment in HP products
• Provide consistent, predictable levels of support across your entire department or business
• Ease budget planning with fixed-cost support that includes parts and labor
• Give you direct access to proven technical and problem-solving expertise
• Offer a choice of response-time and repair-time commitments
• Deliver prompt, measurable results
• Are available whenever and wherever you do business

HP Care Pack availability may vary by country and product.

Supporting your Adaptive Enterprise journey

HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and quality of HP hardware and software support services can help you improve the performance of your IT support processes and resolve the complex software and hardware problems that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to the data center, and improve the productivity of your employees.

Three years of HP Software Support 24 x 7

• Improve the productivity of system managers and operators
• Improve system performance and reduce downtime due to software defects
• Expedite problem resolution through expert-level technical resources
• Enjoy consistent service coverage across geographically dispersed sites
• Update HP and selected third-party software at a predictable cost
• Take advantage of subscription savings on software updates

Installation and Startup Service for Command View EVA - Includes software installation and start-up service for HP Command View EVA on one Windows-based management server per SAN.
For more information see data sheet: 5982-6870EN
Order number: HA114A1-5AS