HP StorageWorks XP24000/XP20000 Disk Array

The XP24000 and XP20000 also decrease the costs and complexities of data management with a broad portfolio of software. Through thin provisioning, organizations can reduce power and cooling costs by supplying storage capacity to applications from a virtualized pool and reducing unused storage that consumes power, requires cooling, and takes up space. As a virtualization platform, the XP enables important functions such as heterogeneous data migration, array repurposing, and storage tiers. The XP also eliminates contention for valuable storage resources through array partitioning. Partitioning enhances the success of storage consolidation efforts by assigning array resources to certain applications and administrators. And by consolidating multiple hosts running diverse operating systems to an XP, you can reduce the time it takes to manage diverse environments and simplify the implementation of backups and disaster recovery solutions.

Additionally, with thin provisioning automatically allocating resources when needed and the XP's ability to scale seamlessly, you'll be able to accelerate the growth of your business. With an XP disk array, you can feel confident that the business information your people need is available to them-wherever and whenever they need it.

Boot the XP24000/XP20000 once and never worry about it going down

When operating a business that demands constant uptime, the risk of data loss or downtime is always at the forefront. That risk is mitigated with the XP24000/XP20000. All components are redundant, hot-swappable, and can be upgraded online, including: disk drives, processors, I/O interfaces, power supplies, batteries, fans, and control processors, to provide extreme reliability and availability. Additionally, the XP24000/XP20000 can upgrade firmware one microprocessor at a time, so no downtime is experienced.

Redundant data paths ensure that there is no single point-of-failure, minimizing the likelihood of unplanned shutdown. If one of the two data paths fails, the other path takes over automatically. You are then alerted to the problem, and can fix it quickly with a minimum of stress because the data is still accessible while the problem is being addressed.

Configurations that provide continuous access to your data despite disaster

After the August 2003 Northeastern North America blackouts, 93% of the companies that lost their data center for more than ten days filed for bankruptcy within a year.¹

If you experience a large-scale disaster, you need to not only have high levels of data protection but also business continuance. Maintaining operations in times of crisis can mean the difference between the continued success of business and its failure. In addition to the protection built-in to the XP24000/XP20000, HP offers various products and solutions around the XP24000/XP20000 for your ultimate protection.

HP StorageWorks XP Continuous Access Software provides reliable array-to-array replication for the most demanding requirements. The remote replication capability provided by XP Continuous Access provides assurance that even if access to a site is lost, the business can continue operations by using the storage systems and data located at another site. Replication solutions, such as XP Continuous Access Journal, can save money on telecommunication costs and improve availability. XP Continuous Journal allows the link between sites to be sized for the average I/O rate rather than for the peak I/O rate, resulting in large telecommunication cost savings.

HP StorageWorks XP Cluster Extension clustering solutions allow remote replication to be tightly integrated with high availability server clustering to provide true multi-site server/storage disaster recovery. XP Cluster Extension with the XP24000/XP20000 offers disaster tolerance against application downtime from fault, failure, or site disaster by extending clusters between data centers. It resurrects your critical applications at a remote site within minutes after an event. XP Cluster Extension works seamlessly with your open-system clustering software, XP Continuous Access and your XP24000/XP20000 storage system to automate fail-over and fail-back between sites making your business Disaster Proof.

HP Metroclusters with XP Continuous Access seamlessly integrates the XP24000/XP20000 disk array remote replication capabilities with HP Serviceguard on HP-UX. It provides automatic and bi-directional failover/failback of business critical data and applications between data centers.

HP Continental Cluster Software provides the highest levels of disaster tolerance by eliminating the cluster itself as a single point of failure. It uses data replication technologies to provide application recovery across multiple widely-separated HP-UX Serviceguard clusters. The HP Continental Cluster product provides the ability to monitor a Serviceguard cluster and recover mission critical applications to a remote Serviceguard cluster, should the monitored cluster become unavailable or if there is a disaster at the cluster site.

The 3 Data Center Solution (3DC) allows you to keep your business online, no matter what happens. XP disk arrays on two sites replicate data synchronously, while the XP on a third site many miles away protects against a regional disaster that hits the first two. Lose any one site and the other two keep going. Implementation of the 3DC solution combines the data consistency of synchronous replication and the long-distance capability of journal replication to protect against local and wide-area disasters. This technology provides other benefits, including:

• Maintaining high performance: Using synchronous replication over a short distance in a campus or metropolitan area cluster provides the highest level of data currency without significant impact to application performance.
• Permitting swift recovery: Campus/metropolitan cluster implementation allows for fast automated failovers after a local area disaster occurred.
• Eliminating transaction loss in the case of localized disasters caused by synchronous replication implementation.
• Permitting recovery even when a disaster exceeds traditional regional boundaries or extended duration: A wide-area disaster could disable both data centers 1 and 2, but with some manual interaction operations can be shifted to data center 3 and continue unaffected by the disaster.
• Staffing the remote data center with people living outside the disaster area: A wide-area disaster affects people located within the disaster area, both professionally and personally. By moving operations out of the region to a remotely located recovery data center, operational responsibilities shift to people not directly affected by the disaster.

¹ National Archives and Records Administration in Washington, D.C.

Protect against data loss with built-in safety measures

Relax, knowing that data is protected. If power goes out, the XP batteries can continue operations and then write cache data to disk. RAID 6 adds an extra layer of fault tolerance. Continuous Track checks your XP for unseen issues, and the end-to-end checksum confirms data integrity from port to disk and back.

Battery DeStage Mode

The XP gives you two ways to protect your data if you experience a power outage.

• Battery back-up mode: Fast restart with battery backup mode that protects Cache and Shared Memory for at least 36 hours. This mode works for both the XP24000 and XP20000.
  
• De-stage mode: De-stage mode keeps the entire system running for 1 min and then flushes Cache to final destination disk. This mode works only on the XP24000.
  

RAID 6 Configuration

Protect your data even if two disk drives fail at the same time in a parity group! The XP24000/XP20000 redundancy is further enhanced through a RAID 6 (6D+2P) configuration that allows up to two disk drives out of eight to fail and still maintain data availability. RAID 6 uses block level striping and two independently calculated distributed parity blocks across 8 disk drives. RAID 6 is an excellent combination of performance, extra redundancy, and storage efficiency.

Continuous Track

With the rapid increase of e-commerce, data warehousing, and data mining, storage has become a strategic resource within an enterprise. Businesses must access their data instantly and continuously. The criticality of data availability dictates that the storage systems must be up and running all the time. IT departments need the ability to continuously monitor their storage services and resolve their problems proactively and immediately.

With leading diagnostic technology, HP StorageWorks Continuous Track provides 24 x 7 around-the-clock worldwide service capabilities for the XP24000/XP20000 to achieve the highest level of availability. Continuous Track utilizes HP's Instant Support Enterprise Edition (ISEE), a proactive, remote support service that provides the highest level of support services available anywhere. This market-leading support capability is designed to provide a single, secure interface into your data center to deliver proactive, reactive, and multi-vendor environment support services for your entire IT infrastructure.

Continuous Track with ISEE allows the XP disk array to be continuously monitored 24 hours a day by expert systems and engineers at HP Response Centers over either a phone line or the internet. Service events are reported instantly. Hardware failures are detected immediately. Potential problems can be investigated and resolved proactively by HP engineers before your business is affected. The Continuous Track support service substantially eliminates unplanned downtime and increases the availability of storage, applications, and data access.

End-to-end Checksum

The XP24000/XP20000 end-to-end checksum feature is used when moving data from cache to disk. It protects data against corruption while it is in transit inside the array and confirms data integrity from port to disk and back.

Services and Support for comprehensive planning and implementation support

HP Proactive 24 Service (P24)

HP Proactive 24 is included standard with your XP24000/XP20000. HP Proactive 24 is an integrated hardware and software support solution designed to help you get more from your IT investment. HP Proactive 24 Service combines industry-leading technical assistance with proactive account services to cover the stability, availability, and operational effectiveness of your XP.

HP Proactive 24 Service provides you with access to the global technical skills of HP. An assigned Account Support Consultant will serve as your primary proactive services contact within the HP support organization and can coordinate additional specialized resources if necessary. Your Account Support Consultant begins by forming a close working relationship with you and by developing an understanding of your IT infrastructure and goals in order to assist you in identifying gaps in supportability.

HP Critical Service (CS)

HP Critical Service is a recommended service upgrade for to consider for your XP24000/XP20000. HP Critical Service is a comprehensive support solution designed for businesses that run mission-critical applications and that cannot tolerate downtime without significant business impact. HP Critical Service provides the right combination of proactive and reactive services designed to maximize availability and performance across your IT infrastructure. With fewer interruptions and less downtime, you will lower costs and gain competitive advantages in the marketplace.

HP Critical Service maximizes your infrastructure's availability and performance through an IT Infrastructure Library (ITIL)-based framework of proven, integrated processes and HP best practices. HP's assigns a support team of HP-certified specialists, peaked in complex computing environments. This team begins by conducting an assessment of your infrastructure. The results of the assessment are used to design a strategy to align your IT commitments and business goals. Subsequently your support team will meet with you quarterly to discuss progress and ongoing alignment with your goals. Working closely with your IT staff and management, your HP Account Support Consultant-the leader of your assigned team-will further assist you by identifying and managing the delivery of state-of-the-art technical services for improvements in areas such as high availability, capacity management, change planning, and security.

See the section covering Service and Support, HP Care Pack, and Warranty Information later in this document for more information on HP service and support offerings.

Decrease exposure to data loss through the security features of XP Array Manager Software

HP StorageWorks XP Array Manager Software protects your data by controlling access, preventing unauthorized alteration, and securely deleting data when it is no longer required. Configure security to prevent unauthorized servers from accessing the data. Protect the XP Disk Array from accidental modification by setting up partition administrators who only have access to the partition. Control access to critical data, for purposes such as archiving and data retention. Set read and write access permissions, create read-only volumes, and protect data from being replicated. And when the data is no longer needed, securely delete it with successive overwrites to minimize the likelihood that it can be restored.

Reduce environmental impact and accelerate application deployment

XP Thin Provisioning Software

Through XP Thin Provisioning, organizations can reduce storage costs. As an IT manager, you can now configure all the capacity you will need for the future, but only buy what you need today. XP Thin Provisioning will automatically allocate capacity as applications need it.

HP StorageWorks XP Thin Provisioning Software allows you to supply disk storage capacity to your applications from a pool of virtualized storage. By enabling you to allocate your anticipated future storage capacity needs from virtual disk storage, HP XP Thin Provisioning Software reduces the amount of physical disk capacity initially required. As utilization of physical disk space increases over time, you can purchase more disk capacity as it is needed, and install it without affecting your applications. By removing the guessing from capacity planning, HP XP Thin Provisioning reduces the cost of volume management. By using XP Thin Provisioning, you can lower power and cooling costs by supplying storage capacity to applications from a virtualized pool and reducing unused storage that consumes power, requires cooling, and takes up space.

SATA Disk Drives

The SATA drives address the need for businesses to cost-effectively store infrequently accessed information in a more economical fashion and with performance that is faster than traditional tape. SATA drives on an XP offers you a higher capacity/lower cost per gigabyte and more energy efficient option compared to the Fibre Channel (FC) disk drives, thereby providing a cheaper tiered storage solution within the array.

By using SATA disk drives and XP Thin Provisioning Software, you can enjoy the green effect of reduced floor space, reduced power usage, and reduced cooling requirements in your data center.

Reduce costs and simplify management of multi-vendor storage

Simplify data management in a complex, multi-vendor environment. Virtualization enables important functions such as data migration, array repurposing, and storage tiers. XP External Storage Software virtualizes heterogeneous disk arrays, so that hosts see the capacity, but not the physical attributes of the external storage devices.

The XP24000/XP20000 simplifies the management of heterogeneous SAN environments through its ability to support up to 247 PB/ 96 PB respectively of external storage-all configured 'behind' a single XP. XP External Storage software uses advanced virtualization technology to allow storage administrators to host XP Disk Array LUNs on externally attached disk arrays. Any Fibre Channel port from any CHA pair installed in any slot can be used to connect to external storage.

Instead of seeing a confusing collection of dissimilar arrays, host systems perceive all the data to be stored inside the XP disk array. In effect, the XP becomes the storage controller for a flexible, multi-tiered collection of storage with a range of cost and performance capabilities. By configuring current or legacy storage systems behind a single XP24000/XP20000, data can be moved back and forth dynamically across tiers, all of which is invisible to the applications.

The XP's virtualization feature also reduces the total cost of storage ownership by:

• Exploiting common storage management across multiple vendors' systems
• Easily deploying a dual-vendor policy
• Facilitating simpler and lower cost data migrations
• Increasing storage utilization
• Extending the life of legacy storage

Supported arrays include the HP StorageWorks MSA family of low-cost arrays, the HP EVA disk array family, the HP XP disk array family, and many current and legacy arrays from other storage providers, including EMC, IBM, and HDS.

• For a complete/up-to-date list of supported arrays and accompanying firmware versions, please contact your HP representative.

Make certain your critical applications have the resources they demand with partitioning. The dynamic partitioning solution prevents inadvertent administrator errors from affecting the entire array and allows storage consolidation, even when you have applications that can't tolerate performance loss, by allocating XP resources to individual hosts or departments.

As businesses strive to improve operational efficiency, consolidation of servers and storage becomes an attractive option. Partitioning enables storage administrators in large consolidated storage environments to host multiple diverse user groups on one XP while maintaining appropriate isolation between applications. Partitioning allows storage administrators to subdivide a large XP disk array into smaller independently configured and managed storage segments. Applications that would normally compete for resources can share a single disk array without impacting each other. Departments can share a single disk array confident that administrators cannot affect portions of the disk array that belong to someone else.

The XP24000 can be divided up into 32 partitions, while the XP20000 can be divided up into 16 partitions. Partitions can be dynamically reconfigured as needs change.

Standardize and simplify storage through consolidation

Simplify your operations and reduce costs by consolidating multiple applications onto a single XP disk array. By having multiple hosts running diverse operating systems connected to an XP, you can reduce the time it takes to manage various environments and simplify the implementation of backups and disaster recovery solutions.

By consolidating multiple SANs into a single XP disk array, four important functions can happen:

1. Backups can be done using a simpler framework and common devices
2. Administration of the total environment can be done with a single set of software
3. Buffer storage for growth can be consolidated and allocated to the hosts as needed. The amount of idle storage awaiting allocation can be reduced. The customer saves money by postponing purchases through minimized waste.
4. With all the enterprise storage consolidated into a single array, the user can implement Disaster Recovery solutions in a much easier and less expensive fashion.

These above four areas are some of the key drivers that make storage consolidation a primary way to reduce costs in the data center.

Supported Hosts - A wide variety of servers and operating systems can be connected to an XP24000/XP20000 disk array, including:

• HP-UX
• Microsoft Windows
• IBM AIX
• Sun Solaris
• VMware
• LINUX - IA2, Red Hat
• HP OpenVMS
• HP Tru64 UNIX
• HP NonStop
• Mainframe

For more details on which servers and operating systems are currently supported, please contact your resellers and your HP technical support to review the supported server and operating system information.

React quickly to new business demands

Thin provisioning also provides the flexibility you need to respond quickly to new demands. You can now configure all the capacity you will need for the future, but only buy what you need today. XP Tin Provisioning will automatically allocate capacity as applications need it.

HP XP Thin Provisioning Software simplifies and accelerates storage provisioning by allowing you to create volumes without the need for physical installation and formatting time. Because your applications only see the virtual capacity that is allocated to them, there is no need for downtime when you install new physical disk capacity. And with simplified storage provisioning, you will be able to manage your storage with confidence knowing that the risk of human error has been reduced.

Accelerate your return on investment and enhance storage consolidation by using the virtualized storage pool to deploy more applications and servers per storage system. Deploy your applications faster because HP XP Thin Provisioning Software makes it easier to plan and size storage.

Thin provisioning pools can also be located on external storage devices, adding another virtualization element to the XP disk array.

Start with the configuration you need today and add additional capacity as your needs change

The CIO dilemma of either overbuying capacity today or planning for a costly "forklift" upgrade tomorrow is now history. The XP24000 can scale from 9 to 1152 disk drives. The XP20000 scales from 0 to 240 disk drives. And all main components like host ports and cache can be added--without shutting down critical operations. Simply buy what you need today and grow as your needs change.

The charts below highlights the XP24000 and XP20000 scalability:

Your round-the-clock environment demands the ultimate in performance to deliver critical data at break-neck speed.

The XP24000 was designed with specific changes to improve performance*.

The XP20000 also offers industry-leading performance through which customers can achieve outstanding levels of random I/O support for database, OLTP, data warehousing and other I/O intensive applications.
* HP Care Pack Services are available to help you to conduct a detailed performance analysis of your environment and to provide recommendations to optimize performance for your XP24000/XP20000. See the section covering Service and Support, HP Care Pack, and Warranty Information later in this document for more information on HP's Performance Analysis service.

Have the flexibility you need to meet your performance and availability objectives

The granular design of the XP24000 gives flexibility to customize for your particular need. The XP24000 can have 224 FC, 112 FICON, or 112 ESCON connections, or a mixture of each, while the XP20000 can have 48 FC, 24 FICON, or 24 ESCON connections, or a mixture of each. RAID types can be mixed to achieve performance or efficiency. And, tiered storage of different disk drive speeds and external storage devices gives you the flexibility to tune capacity and manage system costs.

Disk Controller (DKC)
The DKC consists of :

• DKC box in which the channel adapters (CHAs), disk adapters (DKAs), cache memory adapter (CMA), shared memory adapter (SMA), and cache switches;
• The HDU box in which disk drives are installed; and
• The power supplies and battery boxes that supply power to the components above.

The control unit in the DKC is equipped with a Service Processor (SVP), which is used to service the subsystem, monitor its running condition, and analyze faults. Connecting the SVP with HP StorageWorks Continuous Track enables remote maintenance of the subsystem.

Disk Unit (DKU)
The DKU consists of the four HDU boxes in each of which 64 disk drives can be installed. Each DKU can hold up to 256 disk drives and have redundant power supply systems and cooling fans included. Battery boxes that supply power to the disk drives are also held in the DKUs.

The XP20000 hardware consists of a primary rack that will hold up to 120 disk drives. This primary rack also contains the control panel, service processor (SVP), Cache Memory, Shared Memory, Crossbar Switch, Batteries, Channel Adapters (CHAs) and the Disk Adapters (DKAs). A second rack can be added that can hold up to 120 more disk drives.

A full complement of software tools is available for managing the XP24000/XP20000, and to enable a wide range of high availability solutions. The XP24000/XP20000 also provides local and remote replication capabilities for the IBM eServer zSeries and for IBM z/OS, z/VM and VSE environments.

Please see the "HP StorageWorks XP Disk Array Software Products" QuickSpecs for further information:

http://h18000.www1.hp.com/products/quickspecs/12066_na/12066_na.html

• 750 GB SATA 7.2K rpm dual ported
• 1 TB SATA 7.2K rpm dual ported

SATA drives offer a higher capacity/lower cost per gigabyte option compared to the FC disk drives. This provides a cheaper tiered storage solution within the array.

With the attractive low cost and high capacity points of SATA disk drives, it is important to understand the appropriate applications where SATA disk drives should be used. Proper usage will lessen the probability of drive failure.

SATA disk drives are designed for non-mission critical, lower duty cycle applications that are "near on-line" or infrequently accessed, such as:

• data replication for back-up
• email archives
• medical records
• imaging archives
• financial compliance archives
• test environments

The SATA drives, with their 4Gb/s FC interface, address the need for businesses to cost-effectively store infrequently accessed information in a more economical fashion and with performance that is faster than traditional tape.

NOTE: FC and SATA disk drives should not be used together when doing Business Copy, Continuous Access, or Thin Provisioning. For example, in the case of Thin Provisioning, you should only use SATA disk drives in virtualized pools where the entire virtualized volume is made up of SATA disk drives.

Software ideally suited with SATA disk drives

• HP StorageWorks XP Tiered Storage Manager Software
  XP Tiered Storage Manager allows you to non-disruptively migrate data between tiers of storage while your applications remain on line. Using this software will simplify the creation of new storage tiers when the SATA drives are implemented. XP Tiered Storage Manager Software is a plug-in application for XP Command View Advanced Edition Software.
• HP StorageWorks XP Auto LUN Software
  XP Auto LUN Software provides automatic monitoring and load balancing for your XP Disk Arrays. AutoLUN allows you to move high-priority tasks to underutilized volumes, replicate volumes for backup and recovery, and view the health of your arrays. It also proposes a migration plan and even estimates how much your storage performance will improve when it's done. Using this software in combination with the SATA drives will allow you to make migration decisions based on disk array performance criteria.
• HP StorageWorks XP Business Copy Software
  XP Business Copy Software is a local replication solution that provides data copies within a single XP Disk Array. Using Business Copy, you can do disk-to-disk backups to the SATA drives and use those backups for testing, archiving, etc. Backing up to SATA disks provides a cheaper alternative per gigabyte than traditional backup to FC disks.

The XP24000 can have up to 14 pairs of CHAs.*
The XP20000 can have up to 3 pairs of CHAs.

CHA pairs available for use in the XP24000 include:

• 8 and 16 port 4 Gbps auto sensing Fibre Channel**
• 8 port ExSA Channel (ESCON compatible)
• 8 port 4 Gbps auto-sensing FICON in both short-and long-wave versions

* Up to 8 CHA pairs if 4 DKA sets are installed.
** The standard optical transceiver (small form-factor pluggable [SFP]) on the Fibre Channel CHAs is short-wave. Long-wave SFP transceivers can be ordered individually. A single Fibre Channel port can be quickly converted from short-wave to long-wave by swapping a short-wave SFP transceiver for a long-wave SFP transceiver. 4Gbps long-wave transceivers are available.

The XP24000 supports up to 512 GB of Cache while the XP20000 supports up to 128 GB of Cache. Cache Memory is used to temporarily store data from the host until it is written to disk, or to stage data requested by the host from the disk. The XP24000/XP20000 Cache Memory modules are installed on Cache Memory Adapters (CMA):

• The basic CMA pair supports up to 16 sets of Cache modules (up to 128 GB).
• The optional additional CMA pair supports up to 16 additional sets of Cache modules (up to an additional 128 GB).

The Cache is configured as two sets of memories, onto which data that is to be written on the disk is mirrored, so the data will not be lost even if a Cache failure occurs.

Cache Partitions
XP Cache can also be allocated to particular host/port combinations to ensure that those hosts/ports enjoy optimized performance of Cache-oriented I/O. These cache partitions are assigned to specified disk array groups. Up to 32 partitions of at least 4GB can be created in an XP24000 or XP20000*. Assigning cache in this way provides another method for tuning performance for data access for performance critical applications. Cache can be partitioned separate from storage partitions.

All Shared Memory is backed up by a fully redundant 36 hour battery.

Batteries
The XP24000 has two different kinds of batteries 56V & 12V

• 12V batteries backup Cache and Shared Memory
  
• 56V batteries supply power to disk drives
• 12V batteries backup data in Cache and Shared Memory for at least 36 hours
  
• 56V batteries are only required for De-Stage Mode*
  
  • De-Stage Moe will continue array operations for 1 minute uninterrupted operation, then will move all data to disk
    

*The De-Stage mode is only available on the XP24000.

The XP20000 only has the 12V battery

• 12V batteries backup Cache and Shared Memory
  
• 12V batteries backup data in Cache and Shared Memory for at least 36 hours

Power Supplies
The XP24000 and XP24000 contain duplicate AC power reception so that it continues its operation when a trouble occurs in one of the power systems.

HP offers numerous software titles along with the XP24000/XP24000. These software titles can be broken down into five categories: 1) Device configuration and management, 2) Performance management, 3) High availability and replication, 4) Business continuity solutions, and 5) Mainframe tools.

Please see the "HP StorageWorks XP Disk Array Software Products" QuickSpecs for further information:

The XP24000/XP20000 comes standard with industry-leading technical assistance and proactive account services to cover the stability, availability and operational effectiveness of your XP24000/XP20000. In addition to this standard service offering, HP offers many additional services, some examples of which include: performance analysis, assistance in migrating data, and extending proactive and reactive support to your entire Storage Area Network.

HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy to use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain total cost of ownership.

HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty. For many products, post-warranty HP Care Pack Services are available when your original warranty has expired.

Why purchase an HP Care Pack service?

Your standard warranty protects against product defects. HP Care Pack Services help you guard against unplanned downtime, which can reduce your productivity and profitability. These convenient service packages:

• Protect your investment in HP products
• Provide consistent, predictable levels of support across your entire department or business
• Ease budget planning with fixed-cost support that includes parts and labor
• Give you direct access to proven technical and problem-solving expertise
• Offer a choice of response-time and repair-time commitments
• Deliver prompt, measurable results
• Are available whenever and wherever you do business

NOTE: HP Care Pack availability may vary by country and product.

Services included with the XP24000/XP20000 are:

• Hardware site preparation.
• Array installation and start up.
• Warranty level of hardware reactive support is 2 years, 24×7, 4 hour response time
• 1 year of Proactive 24 proactive services
• Software support-1 year of 24×7 support services, which includes LTU, right to new versions, documentation, phone in assistance and access to the IT Resource Center
• Software enablement is bundled in with each individual software title

HP Proactive 24 (P24) Service is an integrated hardware and software support solution designed to help you get more from your IT investment. It combines industry-leading preventive assistance with responsive support that helps you address problems quickly and effectively.

• Assigned account support manager who is your primary contact for proactive services and access to HP's diverse technical resources
• Assigned remote support account advocate to help monitor your support calls and works with you to develop and routinely review a mutually agreed upon support plan
• Your account team works closely with your IT staff to understand your environment and goals; document all the components of your infrastructure; recommend changes to improve availability, performance, and stability; and monitor ongoing operations using state-of-the-art remote tools
• Some key features of Proactive 24 include:
  • Comprehensive 24 x 7 assistance with 4-hour onsite response for hardware technical assistance
  • Standard response for software technical assistance
  • Operational and technical advice
  • Account support plan
  • Quarterly support activity review
  • Semi-annual support planning and review
  • Semi-annual analysis and recommendations for firmware and software updates
  • Annual storage high-availability technical evaluation
  • Annual system health check

HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days from delivery.

Upgrades to service offerings for your XP24000/XP20000 Disk Array are available through HP Care Pack Services. Here are some recommended upgrades to consider:

• HP Critical Service (CS)
  • HP Critical Service is a comprehensive support solution designed for businesses running mission critical applications which cannot tolerate downtime without significant business impact. It is a recommended service upgrade from HP Proactive 24 for your XP24000 Disk Array. On top of the features provided by HP Proactive 24 Service, HP Critical Service includes:
    • A dedicated HP Mission Critical Solution Center 800#
    • A named hardware support specialist
    • 6-hour call to repair (CTR) commitment
    • XP 100% data availability guarantee
    • Quarterly analysis and recommendations for firmware and software updates. Onsite installation is provided for all recommended firmware and storage device-resident software.
• Proactive 24 Service (P24)
  • Additional years of Proactive 24 Service are available for your Disk Array
• HP Support Plus 24 Service
  • Support Plus 24 Service is recommended to cover any devices used as external storage that will appear as a LUNs on the Disk Array
• HP Mission Critical Partnership (MCP)
  • HP Mission Critical Partnership is a flexible level of Mission Critical Support available from HP. MC Partnership is designed to ensure that an IT department meets its most demanding commitments, and supports key mission-critical applications or critical IT services. It is appropriate for customers who need to deliver IT service excellence, show value to their organization, want to continually improve IT service delivery and are striving to optimize their resources. MCP helps IT organizations meet and improve upon specific service-level agreements (SLAs) or requirements. HP Mission Critical Partnership is ideal where any disruption to the IT infrastructure would have an impact on the financial position or market credibility of your company or IT department.
    
    As a Mission Critical Partnership Customer, you get a service solution tailored to your business needs. MCP is based on industry-recognized IT service management (ITSM) principals to confirm that IT is effective and efficient in its use of people, process, and technology. An HP service relationship manager (SRM) will form and lead a team of HP support personnel required to help you deliver quality IT services.
    
    MCP can be combined with HP Proactive 24 (P24) or HP Critical Service (CS), and would include additional deliverables such as:
    • An assigned service relationship manager (SRM) who conducts regular business/IT discussions with your service management team
    • An assigned business critical consultant (BCC), an expert on availability and ITSM, who will work closely with your IT staff on availability, security and quality of critical IT services
    • Comprehensive ITSM gap analysis or benchmark
    • Continuous service improvement plan to help you meet your service level commitments and mature your service management processes
    • Proactive focus to maximize IT service availability

With some 5,000 storage service professionals in 160 countries, HP Services offers an outstanding combination of global resources and network support know-how.

For more information on HP Care Pack Services, see the section on Available HP Care Pack Services below, or go to: http://www.hp.com/hps/carepack/services/

A more complete list of Deployment and Per Event Services are listed below. Here are some key optional services to consider for your XP24000/XP20000 Disk Array:

• The Performance Analysis for the StorageWorks XP/EVA Disk Arrays Service provides automated data collection, detailed I/O analysis, and expert recommendations for throughput enhancement. It offers a quick, convenient way to:
  • Increase XP performance, stability, and availability by identifying potential bottlenecks and effective solutions for avoiding them
  • Establish a baseline for future performance analysis and change management
  • Make sound proactive decisions on XP system capacity planning
  • Minimize the need for costly reactive upgrades
  • Transfer HP knowledge and skills to your storage management staff
• Data Replication. Depending upon your needs, HP's Data Replication service can implement a solution ranging from a real-time, disaster-tolerant connection between HP StorageWorks arrays to local replication capabilities for easy cloning and snapshots of business data. Regardless of the solution you implement, the Data Replication service will help you:
  • Accelerate your time-to-ROI with HP implementation and integration expertise
  • Enjoy rapid results when you deploy industry-leading HP Data Replication technologies
  • Provide an optimal disaster tolerant solution to meet your IT and business needs
• The SAN Solution Service has three different levels to help you plan, design and deploy your Storage Area Networks whether they be:
  • Basic SAN deployments. This level focus on entry-level SAN solutions.
  • Heterogeneous SAN integrations. This level focuses on integrating your SAN into a complex, heterogeneous storage environment.
  • Integrations of Key Business Applications. In addition to integrating your SAN into a complex, heterogeneous environment, this level smoothly and efficiently integrations key business applications such as SAP, Oracle or Exchange.

Extend your product warranty with a wide choice of cost-saving support packages.

HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services for customers purchasing via direct and enterprise resellers are quoted using HP order configuration tools. Additional information about HP Care Pack Service features and benefits is available at http://www.hp.com/hps/carepack/services/.

• XP Performance Analysis (HA208A1)
  • Provides data collection, detailed I/O analysis, and enhancement recommendations for the XP24000.
• SAN Solution Service (See http://www.hp.com/hps/storage for more information)
  • You get a powerful network storage solution up-and-running quickly and efficiently, with minimal disruption and rapid returns on your SAN investment.
• HP Open Systems Data Migration (HA309A1)
  • Transfers your critical information to a new or reconfigured storage array in an open systems environment - across a data center or around the world.
• HP Open Systems Data Migration Extension (HA310A1)
  • Accommodates additional capacity to be migrated beyond what is included in the base HP Open Systems Data Migration Service.
• HP Mainframe Data Migration (HA311A1)
  • Transfers your critical information to a new or reconfigured storage array in a mainframe environment - across a data center or around the world.
• HP Mainframe Data Migration Extension (HA312A1)
  • Accommodates additional capacity to be migrated beyond what is included in the base HP Data Migration Mainframe Service.
• HP Data Migration Capacity/Server Extension (HA315A1/AE)
  • Adds (1) 8-Hour increment of Data Migration Engineer Time for additional servers (mainframe or open system), additional TB to be moved, or to accommodate migration on multiple sites or over distance, scaled as defined in the ordering and configuration rules.
• LUN Design and Implementation for XP (HA124A1-5KA)
  • When redeploying your storage array, this service maximizes effectiveness by providing the necessary activities to implement a new LUN or Virtual Disk (Vdisk) configuration.
• Data Replication Solution Service (See http://www.hp.com/hps/storage for more information)
  • Ensures a timely, cost-effective deployment of your data replication solution that cuts risk and shortens your time-to-results.

HP eSupport is a portfolio of technology-based services that assist you with managing your business environment - from the desktop to the data center.

Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to manage the daily operations of your IT environment.

Features include:

• Access to self-solve tools (including search technical knowledge base)
• Efficient logging and tracking of support cases
• Collaboration with other business and IT professionals
• Download of patches and drivers
• Access to diagnostic tools
• Proactive notification of relevant information

Access to certain features of the support portal requires an HP service agreement. To access the support portal, visit http://www.hp.com/support

Instant Support Enterprise Edition (ISEE)
HP Instant Support Enterprise Edition (ISEE) provides a single remote monitoring and support solution for your IT data center. ISEE uses continuous hardware event monitoring and automated notification to identify and prevent potential critical problems.

ISEE is a feature of HP Hardware Support Onsite Service with Next-Day response or better, Proactive Essentials, Proactive 24, Critical Service and warranty support for the selected products.

For more information or to download ISEE, visit http://www.hp.com/go/instantsupport

HP Financial Services offers financial solutions that help customers manage to the lowest total cost of ownership - from planning and acquiring technology all the way to retiring and replacing it.

We tailor financing options to meet the needs of individual customers - from small and mid-sized companies to global enterprises with locations around the world.

With leasing, customers can maximize the return on their IT investment by aligning expenses with their expected use of the equipment. We provide financial management for IT solutions through the entire lifecycle and often offer customers the ability to upgrade or renew technology as their needs change.

Managing The HP StorageWorks XP Disk Array (H6773s)
http://education.hp.com/datasheets/h6773s.pdf

For more information about HP Education Services for Storage and SAN, visit http://education.hp.com/curr-storsan.htm

73 GB FC 15K rpm
146 GB FC 15K rpm
300 GB FC 15K rpm
400 GB FC 10K rpm
750 GB SATA 7.2K rpm 1 TB SATA 7.2K rpm

73 GB FC 15K rpm
146 GB FC 15K rpm
300 GB FC 15K rpm
400 GB FC 10K rpm
750 GB SATA 7.2K rpm 1 TB SATA 7.2K rpm

73 GB FC15K rpm
146 GB FC 10K rpm
146 GB FC 15K rpm
300 GB FC 15K rpm
400 GB FC 10K rpm