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Overview |
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HP and SUSE are joint open source market and community leaders, thus bringing our customer ROI-based solutions with a single point of accountability for server, software and services. Our customers have trusted the HP and SUSE partnership for over 20 years. SUSE Linux Enterprise Server (SLES) empowers businesses to leverage Linux and open source by delivering a flexible and scalable foundation for secure enterprise computing. HP fully supports, certifies, and sells SLES for HP ProLiant and BladeSystem servers. From blades to clusters, HP ProLiant servers offer impressive manageability and availability. HP BladeSystem servers can be an ideal foundation for the simplification of data center environments. |
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What's new |
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SUSE Linux Enterprise Server (SLES) on HP ProLiant Gen8 HP ProLiant Gen8 servers are certified and supported on SLES. Find out more: SUSE Linux Enterprise Server (SLES) for SAP This new solution maximizes uptime and availability, reduces costs and improves performance. It also takes advantage of additional enterprise services, dedicated updates and maintenance. SLES for SAP Applications is based on the newest SUSE Linux Enterprise technology, a highly reliable, scalable, secure and optimized server operating system that is built to power both physical and virtual mission-critical workloads.
For more information:
SUSE High Availability Extension (SLE HA) When it's time to deploy a business critical environment, HP and SUSE are here to help. We work side-by-side to make sure your HP and SUSE Linux solution works right out of the box the first time, every time. HP certifies, resells and globally supports SUSE Linux Enterprise Server from SUSE. To give you the widest range of choices, SUSE Linux Enterprise Server from SUSE extends across all HP ProLiant servers and HP storage products. SUSE Linux Enterprise High Availability Extension is an affordable, integrated suite of robust open source clustering technologies that enable enterprises to implement highly available physical and virtual Linux clusters. Used with SUSE Linux Enterprise Server, it helps organizations maintain business continuity, protect data integrity, and reduce unplanned downtime for their mission-critical Linux workloads. For more information: |
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Ideal environment |
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SUSE Linux on ProLiant Servers HP ProLiant server blades with SUSE Linux Enterprise Server reduce total cost of ownership by 85% compared to previous Sesame Street website infrastructure of Sun and IBM servers. Read more HP provides industry-leading management capabilities with ProLiant servers, which enable customers to deploy, monitor and manage HP ProLiant servers running SUSE Linux Enterprise Server easily. Coinciding with SUSE Linux Enterprise Server Service Pack 2, enhancements to the software extend this manageability to virtualization layer. In response to customer feedback, HP now provides full agent support of the host system running the SUSE Linux Enterprise Server virtualization kernel. Ideal for... Scalability and security of open source software. Cost effective - open source computing for an enterprise environment. Problems and Requirements
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SUSE Linux Enterprise Server operating systems from HP provide greater convenience, flexibility, and choice. |
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How to Optimize SUSE on ProLiant Servers |
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Electronic Delivery for SUSE Subscriptions |
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Only One HP Entitlement for SUSE Subscriptions |
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HP & SUSE: The Platform for Workload Critical Enterprise Linux Applications |
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Questions |
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Answers |
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| Buying SUSE Linux Enterprise Server from HP | |
| Q1. | Where can I find more information for SUSE Linux Enterprise Server products? |
| A1. | SUSE has extensive information on their products on their website. |
| Q2. | Why should I consider buying SLES from HP? |
| A2. | HP is a strategic OEM partner and is uniquely qualified to assist you with all your software needs. From HP you gain the convenience of one-stop shopping and one-call support for your HP ProLiant servers. Through HP you can also take advantage of HP Insight Control Management Software for HP ProLiant Servers. |
| Q3. | What versions of SLES products are supported on HP ProLiant and Integrity Servers? |
| A3. |
SLES versions 9, 10 and 11, are supported on HP ProLiant Servers. Please visit SLES Matrix Certification and Support. As of April 1st, 2012, HP will no longer sell any version of SLES on HP Integrity servers. |
| Q4. | Does HP support all Services Packs from SUSE for SLES? |
| A4. | HP supports all SLES service packs unless otherwise specified on our server support matrices. HP encourages customers to upgrade to the latest version if possible. |
| Q5. | What changes have been made to these Linux operating systems offered by HP? |
| A5. | HP is making no changes to the SLES software—this is the same packaged product software being offered by SUSE. However, HP and SUSE collaborate before and during the beta cycle of a new SLES operating system to ensure HP hardware and value add software works straight out of the box. |
| Q6. | How does HP sell SLES for HP ProLiant Servers? |
| A6. | HP sells SLES products bundled with both the OS subscription license and with HP phone-in support. For more information, visit How to Buy page |
| Q7. | What is the difference between the SLES subscription and the SLES for SAP subscription? |
| A7. | SLES for SAP is optimized for SAP deployments and includes additional features and functionality not included in SLES subscriptions. Click here to learn more |
| Q8. | Why is SUSE Linux Enterprise High Availability Extension called an "extension"? |
| A8. | The product is called an extension because it is an add-on product to SUSE Linux Enterprise Server 11, and it "extends" the capabilities of the server operating system. You need both SUSE Linux Enterprise Server and SUSE Linux Enterprise High Availability Extension to set up highly available Linux clusters. |
| Other Linux Product information | |
| Q1. | Where can I find out more about Linux solutions on HP ProLiant Servers? |
| A1. | Please visit www.hp.com/go/proliantlinux |
| Q2. | Where can I find additional information on HP, Linux and Open Source? |
| A2. | Please visit www.hp.com/go/linux |
| Q3. | What is HP Insight Control Management Software Portfolio for ProLiant Servers? |
| A3. | Insight Control management software for HP ProLiant and HP BladeSystem infrastructure is integrated management software that addresses your monitoring, deploying, and controlling needs from almost anywhere - and simplified in a single package for easy deployment and installation. For more information, visit www.hp.com/go/insightcontrol |
| Product Deliverables & Installation Questions | |
| Q1. | What do I need to do when I buy a SLES subscription from HP? |
| A1. | An HP SLES Subscription Entitlement Certificate (one certificate for the same product numbers ordered) will be mailed (physical) or sent by email (electronic delivery) to you separately including your Entitlement Order Number. Once you have the Entitlement Order Number, you will need to go to HP's Software Licensing Portal to retrieve your SUSE Subscription Activation Token. Finally, you need to go to SUSE Registration site and it is highly recommended to register as quickly as possible. |
| Q2. | Why does HP sell version less SLES products? |
| A2. | HP no longer carries version numbers on our SLES product list except for the media kits. This allows a customer to buy ANY version of SLES and install it on a HP ProLiant server. The version of the OS must be supported and HP encourages our customers to refer to our server support matrices before installing the operating system. Visit our SLES product list. |
| Q3. | Does HP sell media kits for SUSE Linux Enterprise Server? |
| A3. | SUSE and HP no longer sell media kits from SLES 11 forward. You can download the OS from the SUSE Customer Care Center. |
| Q4. | How do I install SLES if I choose not to receive a media kit? |
| A4. | Downloads for the SUSE Linux Enterprise Server operating system are available at www.suse.com/download-linux. |
| Q5. | Where can I find out more information about installing and upgrading SLES? |
| A5. | Please refer to the documentation for SUSE Linux Enterprise Server at www.suse.com/products/server/technical-information/#Documentation. |
| Q6. | What happens if I lose my SLES subscription key before I register at SUSE Customer Care Center? |
| A6. | With your HP SLES Entitlement Order Number you can go to the HP's Software Licensing Portal and redeem or reprint your license key information. Or you can contact your HP sales person or the reseller from whom you obtained your copy. HP will assist you to ensure you do not have to purchase another subscription. |
| SUSE Customer Care Center | |
| Q1. | What is the SUSE Customer Care Center? |
| A1. | SUSE Customer Center is an online interface that makes it easy to manage your business and technical interactions with SUSE. From one location, you can review the status of all your SUSE products, subscriptions and services—and obtain critical Linux updates and support. SUSE Customer Center combines the innovative tools and automated services you need to ensure licensing compliance and reduce systems-management costs. |
| Q2. | What is the relationship between SUSE Customer Center and HP? |
| A2. | SUSE Customer Center allows both SUSE and HP to better serve SUSE customers. If you purchased SLES from HP, you can renew through HP. In addition, you can allow your solution partner to manage products and subscriptions on your behalf by granting them access to selected company subscriptions and systems. |
| HP’s Support and Services Offerings | |
| Q1. | Who do I call for service and support? |
| A1. | Customers that purchase SLES operating systems from HP should call HP for both OS and server support. For Linux OS support, customers should refer to the contact information provided on their HP support agreement. To expedite the support process, please be prepared to provide the Service Agreement Identifier (SAID) number which can be found on the HP support agreement (verifies support entitlement to SLES). The HP support agreement is sent within 30 days of purchase of your SLES subscription. If customers are unable to locate their HP support agreement or require support before they have received it, they can obtain the local customer service numbers from the Contact HP Worldwide website. |
| Q2. | How does HP service and support differ from SLES service and support? |
| A2. | HP offers comprehensive service levels for our global customers, such as a Standard, and Premium levels for SLES. HP provides the Level 1 and 2 support service and is always the customer point of contact. SLES provides back end Level 3 support to HP. |
| Q3. | How long are SUSE Linux Enterprise Server products supported? |
| A3. | SUSE will provide a minimum of five years General Support for platform and operating system products, including its revisions, starting with the date of a product's general availability. When General Support ends, SUSE will offer extended support for a minimum of two years. For more information, visit SUSE Support Lifecycle website. |
| Q4. | Where can I find out more information about HP Services for SLES? |
| A4. | Please visit www.hp.com/services/sles |
| Q5. | What happens when my subscription is expiring? Does HP have a renewal process? |
| A5. |
Yes, customers who have purchased Linux subscriptions and support directly from HP, will automatically be notified 90-120 days prior to contract expiration to renew their services. Once the services have been renewed, the customer will be sent renewed entitlements to their SUSE Linux Enterprise Server subscriptions, a letter confirming support has been renewed, and instructions for obtaining support. Customers who have purchased Linux subscriptions and support via a channel partner should be approached by their channel partner to renew Linux subscriptions and support. If a customer has a question about their renewal, they should contact their TS sales representative or channel partner. |
| Virtualization | |
| Q1. | Is the SLES virtualization technology that is integrated into SLES 11 supported on HP ProLiant Servers? |
| A1. | SLES 11 virtualization technologies are supported on the HP ProLiant and BladeSystems servers. |
