PolyServe Support Information

To register:

1. Receive a User Id by registering with the ITRC at: http://www.itrc.hp.com and selecting the "register now!" link located at the top of the page. This step is performed once per user.
2. Link your support agreement(s) to your ITRC User Id at http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do.

   You will need the SAID (Service Agreement Identifier), as identified on your support agreement. This step is performed once per support agreement. Please note, you will be prompted to enter your ITRC User ID and password if you have not logged into the ITRC.



3. Navigate to Software Update Manager at http://www.itrc.hp.com/service/sum/home.do to manage the software updates for the support agreements linked to your ITRC User Id.
4. In order to receive License Entitlement Certificate electronically, please change the notification method to e-mail from postal mail by selecting the "manage software notification" link from the SUM home page. Select the "change notification method to email" link and submit appropriate changes.

   Tip: If you have questions or require additional assistance go to: http://www.itrc.hp.com and select the "contact hp" link at the top of the page. Then select "ask a question about using the IT resource center".

1. Go to: http://www.itrc.hp.com and select the "Login" link.
2. Enter your User ID and password
3. Click on "Software Update Manager (SUM)"
4. Click on "Download Updates"
5. Select the update you would like to download

Note: If you do not see any updates, please make certain you have linked your support agreement to your ITRC User ID (per step 3 of the "Register for ITRC" section).

1. Dial 1-800-633-3600. You will hear the following options:

   Press 1 to report a hardware problem
   Press 2 to report a software issue
   Press 4 to report all other issues



2. Choose "All other issues" by pressing 4
3. You will then be prompted with the following options:
   Press 1 for Desktop PC
   Press 2 for Printers
   Press 3 to speak to a Service Agent
4. Choose "Speak to a Service Agent" by pressing 3
   1. Give the Service Agent your support contract identifier
   2. Tell the Service Agent that your product name is "PolyServe".

Tip: You may also ask to have your product looked up in the HP product reference system known as Keystone.

Via Web:

1. Go to: http://www.itrc.hp.com and select the "Login" link
2. Enter your User ID and password
3. Click on "support case manager - enterprise edition"
4. Click on "Software case"

1. Dial 1-800-633-3600
2. Press 3 to call back on an open support call
3. Enter your call ID (i.e. Trouble Ticket number from previous call)

Tip: If you do not have your call ID, press 0 to speak to a Customer Service Agent and tell them you are calling back on an open call. They will walk you through getting connected to the appropriate group.

Via Web:

1. Go to: http://www.itrc.hp.com and select the "Login" link
2. Enter your User ID and password
3. Click on "support case manager - enterprise edition"
4. Click on "View Existing cases - Case summary"

1. Go to http://www.hp.com.
2. Click on "Software and Driver Downloads"
3. Select task: "Download drivers and software (and firmware)"
4. Enter product "Polyserve" and click search
5. Select applicable operating system

1. Go to http://www.itrc.hp.com and select login.
2. Enter your User ID and password.
3. Click on "search technical knowledge base".
4. Enter keywords and click search.

1. Go to http://www.itrc.hp.com .
2. Select the "contact HP" link at the top.
3. Select "Ask a question about using the IT resource center".