 |
» |
|
|
|
|
|
 |
|
Business Value |
|
|
| Provides customers with a robust diagnostic tool for HP’s tape and magneto-optical storage products in a single, convenient, downloadable program. |
|
|
|
|
|
|
|
|
|
|
Overview |
|
|
| HP StorageWorks Library and Tape Tools (L&TT) is a free, downloadable, robust diagnostic tool for all of HP’s tape storage and magneto-optical storage products. Provided for a wide range of users, it is ideal for customers who want to verify their installation, ensure product reliability, perform their own diagnostics and achieve faster resolution of tape device issues.
L&TT performs firmware upgrades, verification of device operation, failure analysis and a range of utility functions. Performance tools assist in troubleshooting bottlenecks and system configuration checks warn of common host issues. It also provides seamless integration with HP support by generating and e-mailing test results and support tickets. HP Support will require the use of L&TT to troubleshoot most device issues, so it is recommended that a support ticket is pulled and the device assessment test is run before calling.
Operating systems currently supported include HP-UX, Microsoft® Windows®, Linux, OpenVMS and Solaris. |
|
What's new |
|
|
|
• |
L&TT is frequently updated and developed to provide the most effective support and diagnostics for all of HP's tape storage products. |
|
• |
For details of new features please refer to the release notes located with the L&TT download on HP's support web pages or in the L&TT user guide. |
|
• |
It is highly recommended that the latest version of L&TT is used at all times as the support of even older products can benefit from improvements in the latest releases of the tool. |
|
|
|
Features |
|
|
|
|
Free, easy to install and easy to use diagnostic tool:
- Downloaded and installed form HP.com (http://www.hp.com/support/tapetools) in less than five minutes
- Intuitive user interface requires no customer training
- Choose between local installation or running from a remote installation, CD or memory stick
|
|
|
Reduce product downtime through preventative maintenance, fast issue diagnosis with corrective actions:
- Automated, smart firmware downloads, updates and notifications
- Comprehensive device analysis and troubleshooting tests
- First level failure analysis of both the device and system without HP involvement
- Troubleshoot system performance issues through the use of analysis tools
- Identify the most common host system configuration issues
- Provides a direct link to the ITRC web-based troubleshooting content
|
|
|
Seamless integration with HP’s hardware support organization
- Generate and e-mail support tickets to the support center for faster service and support
- Provides an all-inclusive source of device information for HP support center
|
|
|
Get the most out of your device through access to operational, health and usage data in the support ticket
- Drive health, life, usage, utilization, performance
- Media health, life, usage (Ultrium only)
- Backup quality (Ultrium only)
|
|
|
|
|
