| Q1. |
How can I analyze my SAN using SAN Visibility? |
| A1. |
SAN Visibility is a quick and easy way to view and analyze your SAN topology and components. It can be used as an inventory management tool in data centers. SAN Visibility discovers switches, collects data from your SAN and sends the data for analysis through e-mail.
To analyze your SAN, collect SAN data using SAN Visibility and send the raw data (".hp" file) to
SAN_Visibility@hp.com for processing. The collected data is then processed and a report is generated and is emailed to your email address.
The report sent to you includes:
- SAN topology diagram
- High level SAN summary
- Device inventory
- Connectivity details of FC switches, HBAs and Storage System
- Driver and firmware recommendations for HBAs and FC switches
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| Q2. |
What are the data security (privacy) features available in SAN Visibility? |
| A2. |
SAN Visibility provides the following data security features:
- SAN data that you send to and receive from HP is encrypted.
- You can mask the IP address of the switches in your SAN using “Mask IP address” feature available with SAN Visibility. What that means is that you can restrict SAN Visibility to send your IP address outside your network.
- You have an option to view and verify the data before sending it to HP for processing.
- The data you send to HP for processing is encrypted and stored in a restricted environment.
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| Q3. |
How to open the processed report? |
| A3. |
The processed report that is sent back to you is in form of an encrypted file. You can decrypted this file only on the machine where SAN Visibility is installed.
To decrypt and open the encrypted file, do the following:
- Save the attached file at a preferred location of your choice where SAN Visibility is installed. Do not change ".hppr" extension.
- Double-click the saved file (".hppr" file) to decrypt it.
You may choose to decrypt and open the report or you may just choose to decrypt it and open at a later stage.
- The SAN Visibility processed report is opened in the default Internet browser on the system.
The decrypted report is placed at: \ExtractedProcessedReports\
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| Q4. |
I am not able to open the .hppr file, please let me know the software to use? |
| A4. |
To open the .hppr file, you must have SAN Visibility software installed on the system. To find out if SAN Visibility is installed, navigate to: Start > Program > Hewlett-Packard > HP StorageWorks Essentials SAN Visibility. |
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| Q5. |
Where can I find the log file? |
| A5. |
To locate the log file, navigate to the following location: :\Hewlett-Packard\HP SANVisibility1\log. The dc.log file present at this location is the log file. |
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| Q6. |
I have received the processed report for my SAN configuration, when opened; it has only the active link to the high level fabric summary, and not the fabric topology, switch details, host bus adapters, storage arrays and performance charts. What should I enable/disable to view the rest of the details? |
| A6. |
The rest of the information is blocked as an “Active Content” by Internet Explorer. To view the blocked contents, click the yellow tab and select “Allow blocked content”. The rest of the blocked content is displayed. |
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| Q7. |
I scanned my SAN using the SAN Visibility software and sent the report, I did not received the processed report. |
| A7. |
To maintain customer privacy, we send the processed report to the E-mail address provided in the “Customer Details” window of SAN Visibility GUI. Ensure that the email ID provided is correct and active. You can enter multiple email address in the E-mail box. The SAN Visibility reports are sent to all the email addresses provided. Use semicolon (;) between the email addresses to enter multiple email address. |
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| Q8. |
Can I do switch Data collection using SAN Visibility on other vendor switches? |
| A8. |
Yes, SAN Visibility allows you to collect data from Brocade, CISCO, McData and QLogic switches. |
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| Q9. |
Can I get report on FICON supported devices in my SAN? |
| A9. |
SAN Visibility 3.0 and above allows you to get report on FICON supported devices in your SAN. To receive reports on FICON supported devices in your SAN, ensure that the FICON enabled switches are discovered and added in the SAN Settings window in order to collect data, and load the IOCP files (in text format) in SAN Visibility Advanced Settings window. |
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| Q10. |
Can I get Host-HBA mapping details in my processed SAN report? |
| A10. |
SAN Visibility enables you to get Host-HBA mapping details. To receive details of HBAs in your processed SAN report, attach the HBA-Host map file in Advance Settings window of SAN Visibility, perform data collection and send it to HP to for processing. |
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| Q11 |
What are the email options? How can I send the SAN data for processing? |
| A11. |
SAN Visibility provides two kinds of emailing options:
- Auto emailing option (present in the Customer details screen in the SAN Visibility software)
- Manual emailing option
For more information, see the” HP StorageWorks Essentials SAN Visibility user guide”. |
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| Q12. |
What are the different report format options available in SAN Visibility? |
| A12. |
SAN Visibility provides report in HTML and Microsoft Excel format |
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| Q13. |
Can I hide the switch IP addresses in the processed reports? |
| A13. |
Yes, you can hide the IP addresses of the switches in the processed reports. To hide the IP addresses, select “Mask IP address” option present in the Data Collection window.
Selecting this option, hides the IP addresses of all the switches present in your SAN in the processed report.
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| Q14. |
What should I do when a switch discovery fails and an error is shown in status pane - switch name is not responding to SNMP query (error code 203)? |
| A14. |
This happens when the read community entered to collect data in SAN Visibility does not exist in the switch. Use the same read community as configured under public community in the switch.
For more information, see the “troubleshooting” section of the ” HP StorageWorks Essentials SAN Visibility user guide”. |
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| Q15. |
How to check the firmware compatibility using SAN Visibility? |
| A15. |
Navigate to the recommendation section of a fabric in the SAN Visibility processed report to view the firmware compatibility table. |
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| Q16. |
How can I change SNMP proxy settings for HP StorageWorks 8/20q and QLogic FC switches? |
| A16. |
You can change SNMP proxy setting parameter for HP StorageWorks 8/20q and QLogic FC switches by completing the following steps:
- Login to the switch you want to change the SNMP proxy settings.
- Run the "admin start" command to start the session in admin mode.
- Run the following command: "set setup snmp".
- Set the SNMP proxy parameter (ProxyEnabled) to "False”.
- Save and exit from the session.
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| Q17. |
Whom do I contact in case of any query? |
| A17. |
You can send your queries to SAN_Visibility@hp.com with "HP SAN Visibility Query" as the subject line. The SAN Visibility team will get back to you within one business day. |
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