| Q1. |
How to analyze my SAN using SAN visibility 2.0? |
| A1. |
SAN visibility is a quick and easy way to view & analyze your SAN topology and components. It can be used as an inventory management tool in data centers. SAN visibility discovers switches, collects data from your SAN and sends the data for analysis through e-mail. To analyze a SAN, collect SAN data using SAN Visibility and send the .hp to SAN_Visibility@hp.com. The collected data is processed at the HP end and reports and SAN topology are e-mailed to your email address. |
 |
| Q2. |
How to open and navigate the processed report? |
| A2. |
The SAN Visibility processed reports are sent to your email address as an attachment. If the SAN Visibility data is sent automatically by the SAN Visibility software (using Outlook mail client), then the processed report is sent as a <file_name>.hppr format, else, it is sent as a <file_name>.zip format.
To open and navigate the processed report, complete the following steps:
- Verify whether the email received from HP has the attached file (<file_name>.hppr or <file_name>.zip).
- Save the attached file at a desired location on a machine where SAN Visibility software is installed.
- Double-click to open the <file_name>.hppr file. The .hppr file opens in Internet Explorer.
If the attached file is of <file_name>.zip format, extract the files at a desired location, and double-click <file_name>.hppr file to open it.
- Allow the ActiveX contents to display by clicking the yellow tab and choosing “Allow Blocked Content”. The processed SAN Visibility report is displayed.
The report is divided into two panes – left and right.
The left pane of the processed report displays the following:
- Getting Started
- License Information
- <SAN Name>
- High Level Fabric Summary
- <Switch Group Name>
The right pane of the processed report displays the following:
- Topology (HTML)
- Topology (Visio)
- Switches
- Node List
- Storage Arrays
- Host Bust Adapters
- Zone Details
- VSAN Details (for CISCO switches)
- Performance
- Recommendations
- Click the + symbol of the <Switch Group Name> on the left pane to view the switch group details on the right pane.
- Select the links on the left pane to view detailed information.
|
|
| Q3. |
I am not able to open the .hppr file, please let me know the software to use? |
| A3. |
To open the .hppr file, you must have SAN Visibility software installed on the system. To find out if SAN Visibility is installed, navigate to: Start > Program > Hewlett-Packard > HP StorageWorks Essentials SAN Visibility. |
|
| Q4. |
Where can I find the log file? |
| A4. |
To locate the log file, navigate to the following location: <Install_Location>:\Hewlett-Packard\HP SANVisibility1\log. The dc.log file present at this location is the log file. |
|
| Q5. |
I have received the processed report for my SAN configuration, when opened; it has only the active link to the high level fabric summary, and not the fabric topology, switch details, host bus adapters, storage arrays and performance charts. What should I enable/disable to view the rest of the details? |
| A5. |
The rest of the information is blocked as an “Active Content” by Internet Explorer. To view the blocked contents, click the yellow tab and select “Allow blocked content”. The rest of the blocked content is displayed. |
|
| Q6. |
I scanned my SAN using the SAN Visibility software and sent the report, I did not received the processed report |
| A6. |
In order to receive the processed report, ensure that the email ID provided in the Customer details window is correct and active.
Also note that the email ID mentioned in the Customer details window and the mailer used to attach the packaged data (the .hp file) can be different. In this case, the “Acknowledgment mail” is sent to the respective mailer that is used to mail the packaged data as an attachment, but the “Processed report” (the .hppr file) will be only sent to the email ID that is mentioned in the Customer details window of the SAN Visibility software. |
|
| Q7. |
Can I do switch Data collection using SAN Visibility on other vendor switches? |
| A7. |
Yes, SAN Visibility allows you to collect data from Brocade, CISCO, McData and Qlogic switches. |
|
| Q8. |
What are the email options? How can I send the SAN data for processing? |
| A8. |
SAN Visibility provides two kinds of emailing options:
- Auto emailing option (present in the Customer details screen in the SAN Visibility software)
- Manual emailing option
For more information, see the” HP StorageWorks Essentials SAN Visibility user guide”. |
|
| Q9. |
Can I hide the switch IP addresses in the processed reports? |
| A9. |
Yes, you can hide the IP addresses of the switches in the processed reports. To hide the IP addresses, select “Mask IP address” option present in the Data Collection window.
Selecting this option, hides the IP addresses of all the switches present in your SAN in the processed report. |
|
| Q10. |
What should I do when a switch discovery fails and an error is shown in status pane - switch name is not responding to SNMP query (error code 203)? |
| A10. |
This happens when the read community entered to collect data in SAN Visibility does not exist in the switch. Use the same read community as configured under public community in the switch.
For more information, see the “troubleshooting” section of the ” HP StorageWorks Essentials SAN Visibility user guide”. |
|
| Q11 |
How to check the firmware compatibility using SAN visibility 2.0? |
| A11. |
Navigate to the recommendation section of a fabric in the SAN Visibility processed report to view the firmware compatibility table. |
|
| Q12. |
Whom do I contact in case of any query? |
| A12. |
You can send your queries to SAN_Visibility@hp.com with "HP SAN Visibility Query" as the subject line. The SAN Visibility team will get back to you within one business day. |
|
|
